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About Our Mobile Medical Alert Alarm System Monitoring Center

Emergency Medical Alarm System Monitoring CenterA mobile medical alert alarm system is only as good as its monitoring center. That is why at MedicalAlert360, our state of the art, CSAA, Five Diamond Certified monitoring center has been trusted by clients across the country since 1977. Our medical alert alarm system monitoring center is built, staffed, and maintained to meet or exceed the stringent standards for security, reliability, and customer service.

To learn more about our monitoring center and how it supports our mobile medical alert alarm system to provide the best and most reliable service to our customers during any emergency, contact us today!  You can also learn more about our mobile medical alert alarm system with the information here on our website.

State of the Art Medical Alarm System Monitoring Center

What Sets Our Mobile Medical Alert Alarm System Monitoring Center Apart

Our UL Listed and CSAA Five Diamond Certified mobile medical alert alarm system monitoring facility utilizes the industry’s most sophisticated technology. This 80,000 square foot, 120+ seat facility is staffed by trained personnel who are prepared to provide all of the solutions to meet our customers’ needs in any emergency situation. With the MedicalAlert360 mobile medical alert alarm system as your partner, you can be confident that you are backed by a company invested in the safety of you and your loved ones.

Personnel: Highly Trained Mobile Medical Alert Alarm System Monitoring Representatives

All of the employees at our mobile medical alert alarm system monitoring center undergo extensive background checks and are trained and certified to rigorous industry standards. This ensures superior service and support for all of our clients.

Medical Alarm System Monitoring Center with Emergency Certified Personnel
  • CSAA Certified:  All of the operators at our mobile medical alert alarm system monitoring center undergo education and simulation training with CSAA/SIA certified instructors and must pass the CSAA operator course.
  • 24 Hour Customer Service: Our customer service team is available 24 hours a day, 7 days a week to provide any needed service for our medical alert alarm system customers.

Technology: Fully Redundant, Enterprise-Class Receiving, Routing & Database Equipment

Our communications and database network takes advantage of the latest technology to offer the highest level of reliable service for medical alert alarm system monitoring. Our network is specifically designed to eliminate all points of failure. Technological advantages our monitoring center offers include:

  • Database Redundancy: We use multiple RAID servers, both virtualized and non-virtualized, with backup network attached storage (NAS) and off-site storage to backup and protect all of the data for our mobile medical alert alarm system.
  • Monitoring Software: For our mobile medical alert alarm system monitoring, we utilize industry-leading Mastermind automation servers that are mirrored in real-time.
  • Multiple Path Reporting: Both inbound and outbound service is available from 3 providers with diverse routing.
  • Telecommunications: We use a redundant enterprise level Avaya IP phone system with dual power supplies to ensure reliable telecommunications.

Infrastructure: State-of-the-Art Mobile Medical Alert Alarm System Monitoring Center for Speed, Reliability, & Scalability

Our mobile medical alert alarm system monitoring center uses state-of-the-art infrastructure to ensure monitoring services dependable and reliable monitoring services.

  • Power Availability: Our medical alert alarm system monitoring center features an on-site power plant with two 650 kilowatt diesel generators. These generators ensure power in event in the event of a utility power outage.
  • Conditioned Power: All of our power systems and mission critical equipment run on conditioned 2N redundant UPS power.
  • Physical Security: We ensure physical securing for our entire mobile medical alert alarm system monitoring facility with 130-high definition IP surveillance cameras with NVR and card access control systems.
  • Precision Environment: At our mobile medical alert alarm system monitoring center, we use a robust cooling infrastructure integrated with advanced fire suppression systems to ensure an optimal facility environment.
  • Building Management System: We use a 1,000 point alert and notification interface for building and critical system operational efficiency.

Our Mobile Medical Alert Alarm System Monitoring Center Credentials

Medical Alert Alarm System Monitoring CenterTo help our mobile medical alert alarm system monitoring center maintain its competitive edge, we submit to the rigorous compliance and accreditation requirements from many of the medical industry’s top independent organizations. As a result, our medical alert alarm system monitoring center has been recognized by many industry organizations and has received many industry certifications.

These credentials and certifications include:


UL Listed Medical Alarm System Monitoring Center

Underwriters Laboratories Listed Central Station: UL is the trusted resource across the globe for product safety certification and compliance solutions. The UL Certificate is proof that our medical alert alarm system monitoring center meets the stringent standards of UL.

CSAA Five Diamond Certified Medical Alarm System Monitoring Center

CSAA Certified Five Diamond Central Station: A CSAA Five Diamond Alarm System Certificate signifies compliance and assurance that a medical alert alarm system has followed guidelines established by best-industry practice. This certificate recognizes best practices utilizing existing standards.

IQ Certified Medical Alarm System Monitoring Center

Member IQ Certification Program: The IQ (Installation Quality) Certification Program gives consumers a way to identify companies that are committed to providing them with high-quality security and life safety systems.

Security Industry Association Member Medical Alarm System Monitoring Center

Member Electronic Security Association: The Security Industry Association is the leading trade group for businesses in the electronic and physical security market.

Electronic Security Association Medical Alarm System Monitoring Center

Member Security Industry Association: The Electronic Security Association (formerly the NBFAA) is the oldest and largest association representing the electronic life safety, security and systems industry.

National Fire Protection Association Member Medical Alarm System Monitoring Center

National Fire Protection Association (NFPA): The mission of the international nonprofit NFPA, established in 1896, is to reduce the worldwide burden of fire and other hazards on the quality of life by providing and advocating consensus codes and standards, research, training, and education.

To learn more about why our mobile medical alert alarm system monitoring center is superior, contact us today!

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